The Jersey Competition Regulatory Authority (“JCRA”) welcomes the introduction by

Jersey Post (“JP”) of a compensation scheme for lost or damaged mail. The scheme will

be effective from April 1st 2009 and applies to services such as local-to-local mail, mail to the UK

and other Channel Islands, international mail, as well as to standard parcels and

international standard parcels.

JP is introducing the scheme to comply with a JCRA Direction issued on 7 February

2009. This Direction required JP to introduce a compensation scheme by 1 April 2009.

The introduction of this scheme is the result of a major consultation (Consultation

Document 2008-P1) the JCRA undertook last summer on JP’s quality of service

standards.

Under the scheme, compensation for lost or damaged letters can range from a minimum

of 10 times the cost of a local to local stamp (where no intrinsic or replacement value of

the contents can be demonstrated) to a maximum of 100 times the cost of a local to local

stamp (based on proof of the contents posted). For parcels, compensation can range from

the minimum value of the postage payable to a maximum of £150. Compensation claims

require a verified Certificate of Posting and a receipt for the postal paid or, in the case of

a parcel, the original customer copy of the parcel and till receipt. Other limitations may

apply, and full details of the compensation scheme may be found in the Consumer Code

of Practice on JP’s website, www.jerseypost.com.