From your own personal experience from the above mark the following:

The general comments are also eye opening.

HD Ferries

“Generally those on board were quite happy with the service and on the return trip to Jersey we were provided with free current JEPs to read. Our crossing on the way out to St Malo took 1H and 20mins due to the ship operating on 3 engines but on the return trip the crossing took only about 55 minutes.”

“Being in a van (our work and personal use) a man came up and demanded an inventory of our contents, we said we were going to France on holiday and had family cycles and an old sofa for a friend’s house. He then started to shout at us and said we were a commercial van and when customs ripped our van apart it wouldn’t be his fault. This is our first and last trip with HD Ferries. We were shouted at on the way out and on the way back the boat was an hour late leaving and only had 3 out of 4 engines working so the time back was over 2 hours rolling about.”

“I have written twice to HD Ferries with valid complaints and in either case have had NO reply”

“All in all I was not very impressed with HD Ferries and will go Condor next time, it may be a bit more expensive but at least the price stays the same regardless of when you book and they do have offers on occasionally which makes them cheaper.”

Condor Ferries

“Raining hard. No covered way for foot passengers. Acces to boat by open ramp. No umbrella or raincoats. No assistance whatsoever from “gateman” who found the situation amusing. Waiting for the volume of rain to halt but were told that the boat would leave without us. Arrived on board soaked. (We are both senior citizens.)”

“There always seems to be a jam-up with cars when a boat docks and we are waiting to board, a better traffic circulation system needs to be introduced.”

“Staff sometimes more interested in talking to colleagues”

“Most of the staff on this trip did not have English as their 1^st language. We heard several misunderstanding between other people in club class and the staff. The staff did try their best and were polite. Any problems could have been prevented by adequate training by the ferry operator.”

Even though we know HD Ferries won’t be sailing this winter we still want to hear your comments. Download a questionnaire today:

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